top of page
About menuKard
Helping restaurant simplifying dine-in service.
The Problem
In dine-in service at restaurants, a common issue arises when the bill contains a large number of items, leading to misunderstandings between customers and the restaurant regarding quantities and billing.
Copy of Restaurant Bill
So there are mainly 2 problems
Problem 1:
Confusion in remembering the order quantity for large orders which directly creates confusion for total amount.
Problem 2:
Longer wait time to add new item in ongoing order.
User Persona
Shanghai Court
-
Customers ask clarification multiple times about the item number.
-
Re-ordering keeps longer wait time and table engaged during peak hours.
JP Nagar Bengaluru Karnatka
-
It sometimes harms the relation with customers.
-
Re-ordering keeps longer wait time and table engaged during peak hours.
Arvind K Rao
Customer visited at shanghai court
Krishnagarden layout Bengaluru
-
Waiting time gets lengthy during rush hours.
-
Adding new item becomes difficulty, we have to wait for our stewards(waiters) to accept new item.
-
Sometimes we don't even know who is going to take order.
Varun Shetty
Customer visited at shanghai court
JP nagar 5th phase Bengaluru
-
Don't like waiters continuously asking to place an order.
-
Becomes difficult to add new item in order.
-
Have to remember all the item we have placed in our order.
Framing Problems
How to make customer and restaurant keep record their item menu history.
How to make customer re-ordering process faster.
How to reduce wait time for customer ordering process.
The Design
In this design, we tackled the initial stage by simplifying the rate card in a more detailed manner. This allows for clear visibility of the pay value at each stage. Additionally, we provided two entry points for accessing the rate card, one from the home screen and another from the menu screen.
Ongoing screen anatomy
Problem
The challenge was to incorporate a screen that showcases the item order history at each stage while also providing the capability to add new items.
Solution
After placing the first order at the restaurant for dine-in, we introduced a secondary home screen that remains until the order is completed. To provide a familiar experience, we implemented a chat-inspired mobile interface, leveraging its widespread user recognition. This eliminated the need for customers to learn a new flow. Additionally, the screen allows customers to conveniently add new items at any time and displays timestamps for items added by both the customer and the restaurant.
The Prototype
To gather feedback from riders, we created a prototype encompassing the entire flow and introduced the feature to six different riders who were actively working with various vendors.
User Testing Feedback
-
Ordering food has become effortless without the need to wait for a waiter.
-
Clear visibility of ordered items eliminates confusion.
-
The interface resembles texting with the restaurant, enhancing the user experience.
-
Adding new items, like roti, anytime during the meal is a great feature.
-
Overall customer satisfaction rating: 8 out of 10.
Thank You!
bottom of page